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Lalamove vs Transportify – Rival Review of Delivery Apps

For the benefit of our readers, we decided to trial the City’s two most popular apps, Lalamove and Transportify and share the results with you in this article. We hope you find our comparisons and conclusions as useful for your business as they are for our own. Enjoy!

There’s a fierce rivalry underway to add mobile app technology to the bustling cargo logistics sector that services small and medium sized businesses in METRO MANILA. Below is an overview of each on demand delivery app.


The Rivals Lalamove vs Transportify
Lalamove Vehicle
Started in Metro Manila

November 2016

July 2016

Country Originated

Hong Kong

Thailand

Booking Method

Mobile or Web App

Mobile or Web App

Mobile Apps

IOS, Android, Web

IOS, Android, Web

Metro Manila Fleet

6,000

10,000

Best known Vehicle

Motorbike

L300

Customer support

Mon-Sunday, 6-10pm
Call or In-App Chat
Closed during Holidays

24/7 
In-App Chat or Call
FB Messenger
Open on Holidays

To get started, here are some details about the trial booking that took place on a busy Friday of January 2019.

Booking Details:

  • L300
  • Friday pickup at 3:00 pm
  • From Manila to Cavite
  • 58.6 km total distance
  • Large Fragile Items

The Showdown of Lalamove vs Transportify
Lalamove Vehicle

User Reviews

Vehicle Selection

Service Area


Price


Services Offered


Booking Experience


Ease of Getting a Driver


Customer Support


Driver Service

win-transportify-vs-lalamove

Check out below the full details below of our experience on both apps.

1. USER REVIEWS

Winner By Far: Transportify

Before we get started making our own bookings, let’s check what people are saying about the service provided by both companies. There are abundant reviews about both companies on Facebook, Google and the Appstore. At first glance, it is immediately clear that netizen customers of Transportify are much more content giving the company a rating of about 4.7 compared the Lalamove’s 3.7 given by its netizen customers. Upon closer inspection of the negative comments and reviews about Lalamove, we observed that the company’s customers are complaining primarily about a poor/unresponsive customer service center and poor service quality from their drivers.

Even if Lalamove only has a 3.7 out of 5 rating, they do have a much larger following with almost 500,000 likes on Facebook. This may be because they operate a more retail-oriented service with their motorbikes that provide a larger volume of smaller transactions which is more challenging to manage from a customer service perspective while Transportify is more for tailored for businesses even if they serve retail customers as well. Whatever the case may be, Transportify clearly wins in terms of public ratings.


2. VEHICLE SELECTION

Narrow Winner: Lalamove

Transportify has a wide selection of small, medium, and large vehicles including Economy cars ranging from Sedans and Hatchbacks to MPVs/SUVs, and 4W & 6W Closed Vans. The only thing we noticed missing was Motorcycle and after chatting with their CS Center, we found out they launched Motorbikes back in July 2016 but discontinued it after a month.

Lalamove has a smaller selection of vehicles including Motorbikes, Small Vans, and L300s. They mention that they offer 4W Closed Vans in their website but it doesn’t appear in the app. However, they are more famous for their last mile Motorcycle deliveries.

However, they are more famous for their last mile Motorcycle deliveries.


3. SERVICE AREA

Narrow Tie

Lalamove’s focus to Metro Manila and other nearby areas (Cavite, Bulacan, Laguna & Rizal). Recently they just extended their services in Cebu City being the first to cater outside Luzon.

Though not yet servicing outside Luzon, Transportify is available to deliver to any point of Luzon. Transportify also offers a unique service called Long Haul Delivery where you can deliver to anywhere in key provincial cities at a fixed price. Cities included are Baguio, Lipa, Pampanga,  Subic, Cabanatuan, Dagupan, Batangas City, Tarlac, and Lucena.

[UPDATE] Transportify has recently expanded to Pampanga to allow more businesses and customers the same wonderful service they provide in Greater Metro Manila.


4. PRICE

Narrow Winner: Lalamove

Lalamove Vehicle
Total of 58.6kmLalamove-CostLalamove-Cost

Lalamove was cheaper, only costing P2,010 compared to Transportify with P2,360. While this category is mostly focused on price and value for money, there’s also the additional concern over payment method. Both Lalamove and Transportify offers the same payment methods with cash pay, pre-payment and invoiced post-pay for corporate accounts.


5. SERVICES OFFERED

Narrow Winner: Transportify

Lalamove and Transportify must be watching each other carefully because we found their service choices to be quite similar. We summarized our comparison of services in the table below.

Lalamove Vehicle

Immediate, Scheduled

Both Available

Both Available

Full Day

Not Available

Available

Provincial Delivery

Not Available

Available

Additional Destinations

Up to 20

Up to 23

Driver Loading / Unloading

Yes included

Yes included

Special Requests

Yes at extra cost

Yes at extra cost

Extra Helpers

Yes at extra cost

Yes at extra cost

Insurance

Not in app but available free
with their business program (P2,000)

Not in app but available free
with their business program (P1.5 Million)

One difference is that Transportify has a much bigger insurance coverage for their corporate clients with Php 1.5 Million per booking compared to Lalamove’s Php 2,000 coverage, not nearly good enough for businesses. Transportify gives free insurance to businesses customers who join their popular Business Program.

the amount of additional destinations per booking is quite outstanding with Lalamove having up to 20 destinations but Transportify wins with 23.


6. APP BOOKING EXPERIENCE

Narrow Winner: Transportify

We found both apps to be user friendly and easy to book with. Both apps had help and information popups that made the booking experience feel intuitive. What puts Transportify over the top for us is its pure play nature. Lalamove offers up to 17 different services on the first page of its app. If you’re looking for service variety, it’s a sure winner. But we’re just interested in booking deliveries for our boxes so we appreciate the pure play nature of Transportify’s app. From their app experience, it’s clear they are focused on providing a fast and feature rich booking experiences for businesses wanting to delivery goods.

Check out our summary table below for a quick comparison of our two booking experiences.

Lalamove Vehicle
Clicks to complete booking

9

9

Pages to complete booking

3

3

App options

Android, iOS, Web

Android, iOS, Web

App appearance

Modern

Modern

Booking simplicity

Easy

Easy

Help Available

Call

Call, Live chat,
In-App User & Driver Chat


7. EASE OF GETTING DRIVER

Even Tie

Lalamove won with a match in 8 minutes. Transportify took about 10 minute. But then the something surprising happened. Lalamove’s driver cancelled on us just a few minutes after the booking was confirmed in our app.

When we contacted Lalamove’s customer service, they said we should just book again on our own. We thought that was inconvenient so we contacted Transportify’s customer service to ask them about their driver cancellation process. Transportify explained that drivers are not allowed to cancel once they accept a booking. If something happens that prevents the driver from being able to proceed with the booking, Transportify’s CS handles the replacement for you and then updates your app with the new driver info. We liked that answer much more so we though it fair to rank them as a tie. Check out the table below for a quick look at the Cancellation Policies of the two apps.

Lalamove Vehicle
How long to get matched?

8 minutes

10 minutes

Can driver cancel?

Yes

No, for emergencies driver must
contact their CS to cancel

Problem solving?

CS told us to try rebooking on our own

CS handles replacement for you
and update app with new driver info

8. CUSTOMER SUPPORT

Winner By Far: Transportify

For about 3 minutes while Transportify answered much faster after 1 minute. Both agents were friendly and helpful but we felt that Transportify’s CS agent was a little faster and more knowledgeable when answering our questions.

Also, we checked a few more details about their CS support. Lalamove only offers phone support while Transportify lets you call, live chat in their app, and even email their support line. [UPDATE] Lalamove recently launched the same in-app live chat.

Lalamove Vehicle
Ways to reach CS?

Phone

Phone, Live Chat, Email

How long to get help?

3 minutes

1 minute

Quality of service?

Mediocre

Great

CS support hours?

Monday - Sunday 6 AM - 10 PM
Phone

24/7 Live Support


9. DRIVER SERVICE

Winner : Transportify

Both drivers confirmed their bookings with us and were friendly. The Lalamove driver was very friendly and made jokes during our booking while Transportify driver seemed a little more concerned about being professional and was not as talkative during the process. Regarding professional appearance of the drivers, it’s a tie. Both drivers were wearing their uniform, and ID since its important when interacting with the customers. In these categories, we would call it a tie.

But in the categories where it really counted for us such as on-time arrival and professional appearance of the driver, Transportify won hands-down. Lalamove’s driver was late by 20 minutes while Transportify’s driver arrived a few minutes early for our booking. This made a big difference for us and we appreciated the Transportify driver’s promptness so we didn’t have to sit around waiting.

Lalamove Vehicle
Called to confirm booking

Yes

Yes

Driver Attitude

Friendly

Professional

Arrival Time

Late for 20 minutes

On time

Uniform

Complete Uniform

Complete Uniform


SUMMARY

Winner: Transportify

Transportify Wins Overall Vs. Lalamove

Taking everything into consideration, Transportify clearly won this trial, particularly due to professionalism and service levels from both its customer service center and drivers. Lalamove, though lost, still held itself strong with its own unique service like the motorbike fleet option and being cheaper for a few bucks.

For us here in Logistics International, we recommend Transportify to be your App-Based 3PL (Third Party Logistics) partner for your business. Checking all list for what you’re looking for in a logistics company.

Thank you for taking the time to read this feature and don’t forget to regularly check our website for the latest updates in the Logistics Industry not just here in the Philippines but in Southeast Asia.


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